Frequently Asked Questions

We have an extensive range of accessories across the Mitsubishi model range, from towbars and load bed tops for a pickup truck, to stylish chrome details for an SUV. You can personalise your vehicle anyway that suits you with our great range of official Mitsubishi accessories.

Get in touch

How do I find my nearest Mitsubishi Service Centre?

Please use our Service Centre locator to find your nearest Mitsubishi Service Centre

Find a Mitsubishi Service Centre

How do I contact Mitsubishi Motors in the UK?
Our dedicated Customer Service Team are on hand to deal with your enquiry Monday to Friday, 9am to 5.30pm.
Email: cs@mitsubishi-cars.co.uk
Tel. 01285 647774
Contact Us
I want to discuss my finance agreement, how do I contact Shogun Finance Ltd?
Tel. 0344 824 8888
Shogun Financial Services
How do I book a service?
With over 100 Service Centres to choose from and various servicing options, servicing your Mitsubishi could not be easier.

Book a Service

I'm having a problem with my vehicle what can I do?
Contact your nearest Mitsubishi Service Centre, explain your concern and schedule an appointment for your vehicle to be inspected and the fault diagnosed.
Find a Service Centre
I need Technical Assistance
Our online Owner’s Manuals allow you to search key words and are often the best place to find information.
Alternatively, please contact your nearest Mitsubishi Service Centre for further assistance.

Find s Service Centre

Manuals and Guides

How do I access or obtain an Owner's Manual?
Good news – Owner’s Manuals are free to download.

Owner’s Manuals

I need a replacement Service Book how do I get one?
You can purchase a new service book from any Mitsubishi Service Centre.

Find a Service Centre

How can I update the Maps on my Navigation System?

Please refer to the below links, depending on the navigation system fitted to your vehicle.

SDA (with TomTom)

www.mitsubishi.sda.navshop.com/downloads

MMCS

www.navigation.com

Kenwood

www.kenwood-electronics.co.uk/car/info/support/map/

If you are unsure of which system is fitted please refer to our Customer Service Team.

 

How do I set up the PHEV App?
Please refer to the following link for full instructions
I would like to know more about towing with my Mitsubishi
Please refer to our dedicated towing guide which provides useful towing tips

Explore Towing Guide

Parts & Accessories

I am experiencing an issue with a part or accessory, what should I do?
Please contact your nearest Mitsubishi Service Centre who will be able to assist you further.

Find a service centre

Which child seat should I use in my Mitsubishi?
In the first instance please consult with your nearest Mitsubishi Service Centre. Their Parts Department will be able to advise on the correct child seat for your child and vehicle. 
You can also refer to our Child Seat Guide 

Child Seat Guide

I would like to know more about towing with my Mitsubishi
Please refer to our dedicated towing guide which provides useful towing tips

Explore Towing Guide

How can I update the Maps on my Navigation System?

Please refer to the below links, depending on the navigation system fitted to your vehicle.

SDA (with TomTom)

www.mitsubishi.sda.navshop.com/downloads

MMCS

www.navigation.com

Kenwood

www.kenwood-electronics.co.uk/car/info/support/map/

If you are unsure of which system is fitted please refer to our Customer Service Team.

 

Recalls

How can I check if there is a safety recall on my car?
Complete a safety recall check now.

Recall Check

I have received a safety recall notification but my vehicle is currently off the road what should I do?
It is essential that, as soon as your vehicle is returned to the road, the safety recall is completed at your nearest Mitsubishi Service Centre.

Find a Service Centre

I have received a safety recall notification but my vehicle is overseas what should I do?
Please contact your nearest Mitsubishi Service Centre they should be in a position to complete the safety recall for you. If you do experience any problems though please do contact us.

Contact Custmer Services

Roadside Assistance & Insurance

What should I do if I have an accident?
Contact Mitsubishi First who provide complimentary customer support for all Mitsubishi drivers following an accident, regardless of vehicle age. No matter which insurer you use, Mitsubishi First smooths your progress through an insurance claim, handling everything on your behalf – no hassle, no claim forms, no running about and absolutely no cost to you.
Just call 0330 100 3122 in the event of an accident.

Mitsubishi First

Do I get breakdown assistance with my car's warranty?
All new Mitsubishi Motors vehicles are provided with a 3 year breakdown assistance package known as the Mitsubishi Assistance Package (MAP).  This pan-European assistance programme provides vehicle recovery in the event of a breakdown. It’s comforting to know that if the unexpected does happen, help is always at hand, even if you put in the wrong fuel. Just call 0800 587 9833 for assistance.

Explore Roadside Assistance

My Home & Roadside Assistance cover is ending - can I extend it?
Yes – MAP+ is available for all Mitsubishi vehicles up to 15 years old with the exact same high level of cover as the MAP programme.
What’s more, it’s really easy to set up as everything is online. Just £60 for full peace of mind.

Explore MAP

Do Mitsubishi offer insurance cover?

Yes and what’s more, insurance from Mitsubishi goes the extra mile. We’re here for you whatever happens. Our unique accident repair guarantees mean that your Mitsubishi stays 100% Mitsubishi, ensuring the highest levels of safety.

Explore Insurance

Servicing & Maintenance

How do I book a service?
With over 100 Service Centres to choose from and various servicing options, servicing your Mitsubishi could not be easier.

Book a Service

What servicing options do I have with my new Mitsubishi?
A Mitsubishi Service Plan (MSP) is the best way to service your new car, covering your first 3 full factory scheduled services, includes parts and labour.

Explore MSP

My car isn't eligible for MSP, what servicing options do I have?
Not every vehicle is eligible for MSP, but we have a perfect servicing package for those that aren’t. With our Service Payment Plan you can tailor a package to suit your budget and your vehicle and spread the cost of your servicing with monthly payments.

Explore Service Payment Plan

My 3 year MSP is ending. Can I extend it?
We offer Service Payment Plans where you can tailor a package to suit your budget and your vehicle and spread the cost of your servicing with monthly payments.

Explore Service Payment Plan

How do I find out my vehicle's service interval?
Service intervals can be found in your vehicle’s service booklet. In most cases, the service interval will be every 12 months or 12,500 miles (whichever occurs first). If you have any further questions please consult with your nearest Mitsubishi Service Centre.

Find a Service Centre

My service is due but I am unable to get to the dealership on time, do you offer a tolerance?

Yes – we offer a 1,000 mile/1 month tolerance.

Do Mitsubishi offer MOT Tests?
Most Mitsubishi Service Centres will be able to MOT your vehicle. Please contact them for further information.

What’s more we can also provide MOT Protection to put your mind at rest by covering up to £750 of MOT repairs. Available to purchase up to 3 months before the MOT Test is due. It’s really easy to set up as everything is online and costs just £10 for full peace of mind.

Explore MOT Protection

Warranty

How long is the New Car Warranty?
All new Mitsubishi vehicles are provided with a comprehensive 5 year/62,500 mile warranty (whichever occurs first) and a 12 year anti-corrosion perforation warranty.

Warranty Information

My New Car Warranty is nearing the 62,500 mile limit can I extend this?
Don’t worry, our Mileage Extension Warranty will increase the Mitsubishi manufacturer’s warranty mileage limit from 62,500 miles to 125,000 miles within the first 5 years from vehicle registration, whilst keeping the same high level of New Car Warranty cover.  What’s more, it’s really easy to set up as everything is online.

Mileage Extension Warranty

My New Car Warranty is nearing the end. Can I take out an extended warranty?
Don’t worry, our Mitsubishi Extended Warranty is the perfect solution to protect your vehicle against unexpected repair costs. And our Pay-As-You-Go option means you only pay for the cover you need. What’s more, it’s really easy to set up as everything is online. Available for vehicles up to 10 years old or 125,000 miles.

Extended Warranty

Do I get breakdown assistance with my car's warranty?

All new Mitsubishi vehicles are provided with a 3 year breakdown assistance package known as the Mitsubishi Assistance Package (MAP).  This pan-European home and roadside assistance programme provides vehicle recovery in the event of a breakdown. It’s comforting to know that if the unexpected does happen, help is always at hand.
Just call 0800 587 9833 in the event of a breakdown.

Explore MAP